Policies


Order Fulfillment:
Upon completion of your purchase you will receive an email confirming your order. Keep this email, as it is your receipt and will contain pertinent information.

Wine Shipping:
All products will be shipped UPS and WEATHER PERMITTING are usually delivered in the continental U.S. within 2 weeks. WE WILL NOT SHIP YOUR PACKAGE IF THE WEATHER WILL COMPROMISE THE QUALITY OF YOUR WINE. Once an order is shipped you will receive an email confirmation and delivery of your wine within 5 days. The shipping vendor (UPS) will be responsible for delivery and arrival of your order. You will be required to show proof of ID and must be 21 years of age or older in order to receive your shipment. If you are not 21, UPS will refuse delivery and will return your product to Primrose Wines, LLC, which will consider them damaged goods due to the extra time they have spent in delivery at unmonitored temperature and humidity. Should delivery be refused because you are not 21, you will NOT receive refund.

By law, we can only ship wine at this time, When Weather Permits, to the following state(s): California

 If we don’t ship to your state, here are two of several possible reasons why.

  1. Your state doesn’t allow direct sale. Do us both a favor and work with your state legislators to change your state laws.
  2. The direct sale licensing red tape in your state outweighs our desire to navigate said red tape.

Shipping charges are subject to change based on shipping/fulfillment vendor rates.  Current shipping rates are displayed at checkout.

Return Policy:
All sales are final, and returns are not permitted

Exchange Policy:
All sales are final, and exchanges are not permitted.

Privacy Policy:
Primrose Wines, LLC is committed to your privacy and will not share your personal information with any 3rd party at any time for any reason.

Security Policy:
This website uses Secure Socket Layer (SSL) technology for all transactions. All personal information is encrypted during transmission to our processing system and resides on our secure server. Additionally, all interactions with our PrimroseWines.com website are continuously encrypted using SSL to ensure your privacy.

Customer Service:
If you need assistance, please use the contact form by navigating to ‘contact us’ or email us at info@primrosewines.com

Primrose Wines, LLC is a small production family owned and operated label. As enticing as it may be, our current limited production doesn’t allow us to entertain International Distribution.